Set up your Wi-Fi Hub

Our Wi-Fi Hub is a breeze to get connected. Simply plug it in, switch it on and away you go.

Getting to know your Business Wi-Fi Hub

Take a moment to familiarise yourself with your Wi-Fi Hub, this will help you to set it up.

*On the Wi-Fi Hub Black, the red WAN port is on the left-hand side of the Ethernet ports.

Getting set up

First you'll need to find your master socket. This is the main phone socket in your home - it’s usually a little larger than a normal phone socket and often has a horizontal line in the middle. There are two types of master socket:

Standard master socket

Standard master socket

Standard master sockets have one port on the front, which means you need a microfilter to connect your phone or Wi-Fi Hub. You'll also need to use microfilters in every other socket you're using in your home.

Pre-filtered master socket

Pre-filtered master socket

Pre-filtered master sockets have two ports on the front, which means your line is already split between your phone and broadband connection. You can plug your phone and Wi-Fi Hub straight into a pre-filtered master socket without \any microfilters.

Connect your Wi-Fi Hub

Standard master socket

  1. Plug the microfilter with the broadband cable attached into the master socket
  2. Plug the other end of the broadband cable into the broadband port on your Wi-Fi Hub
  3. Insert the power cable into the Wi-Fi Hub’s power port and plug it into the wall. Turn on the switch
  4. Push the Wi-Fi Hub’s power button
  5. The light on the front of the Wi-Fi Hub will come on

Pre-filtered master socket

  1. Plug the broadband cable straight into the top or left-hand port on the master socket
  2. Plug the other end of the broadband cable into the broadband port on your Wi-Fi Hub
  3. Insert the power cable into the Wi-Fi Hub’s power port and plug into the wall. Turn on the switch
  4. Push the Wi-Fi Hub’s power button
  5. The light on the front of the Wi-Fi Hub will come on

Using a wired connection

To use a wired connection, simply plug the Ethernet cable into your device. Then plug the other end into any of the yellow Ethernet ports on the back of your Wi-Fi Hub.

Useful Information

Wi-Fi Hub light guide

The light on the front of your Wi-Fi Hub will change colour depending on the status of your connection. 

  1. Blinking amber – Your Wi-Fi Hub is starting up.
  2. Blinking amber and white – Your Wi-Fi Hub is connecting to the Internet.
  3. Solid white – You’re connected to the Internet.
  4. Solid amber – Your Wi-Fi Hub is verifying your connection. If you’ve got Fibre you should wait a few minutes. If you haven’t got Fibre, or the light stays solid amber for more than 15 minutes, please contact us.

Connect using WPS

Wi-Fi Protected Setup (WPS) lets you easily connect network equipment like wireless printers to your router. Instead of manually typing in your Wi-Fi password, you simply press the WPS button on your Wi-Fi Hub to connect your device. Here’s how to do it:

  1. Follow the instructions that came with your device about connecting using WPS.
  2. Press the WPS button on the back of your Wi-Fi Hub until the light on the front of your Wi-Fi Hub starts flashing amber.
  3. When your device has connected to your Wi-Fi Hub, the light will turn solid white.
  4. If the connection fails, the light will flash amber again before returning to solid white.
  5. Wait until the light turns solid white and then try to connect again.