High-end burger chain Five Guys had ambitious plans for expansion in the UK. As the business grew, its connectivity requirements evolved in turn. Five Guys needed fast, resilient business-grade internet that was aligned to its growth plans and could support multiple business functions, at its sites and at its Head Office.
The challenge
Five Guys’ operations were growing, fast, and the sites needed rapid, reliable internet to support electronic payment systems, as well as administrative, security and communication functions. Head office requirements were also increasing, and rock-solid connectivity was crucial to support cloud services, supply chain management and marketing functions. Five Guys reached out to TalkTalk Business for a solution.
The solution
With a close working partnership in place, TalkTalk Business understood Five Guys’ strict timeframes and ambitious growth objectives. It recommended leased line connectivity across the chain’s restaurants and head office, and ensured that the installation process was smooth and timely.
TalkTalk Business has now upgraded the connectivity at over 100 branches, and these sites have everything they need to deliver exceptional experiences for both customers and staff.
The outcome
More than 100 Five Guys sites are benefiting from upgraded connectivity and both employees and customers are enjoying enhanced experiences, with the ordering and payment process now seamless. With its new technology infrastructure in place, and TalkTalk Business on hand to support, no matter what, Five Guys is poised to continue its expansion program with confidence.
"The TalkTalk Business team is very customer-centric. They care…They make sure we get the right service at the right price, rather than just recommending the solution that is best for them. It feels like TalkTalk Business is an extension of our own team, which is what a partnership should be."
William Day, IT Director, Five Guys
