Fully scalable - Flexible control
- Powerful reporting
- Fully scalable
- Flexible control
- Powerful reporting
A virtually perfect solution
Equipment-free. Feature-rich. A scalable, cost-effective contact centre to handle inbound calls for home-workers and remote departments.
Why Hosted Contact Centres?
With customisable dashboards and configurable call-routing features, our cloud-based contact centre is ready to make all yours. Maximise availability and avert disaster with DR management features, such as switching traffic to an alternative routing plan.
Why Hosted Contact Centres?
With customisable dashboards and configurable call-routing features, our cloud-based contact centre is ready to make all yours. Maximise availability and avert disaster with DR management features, such as switching traffic to an alternative routing plan.
Key features
Manage calls and agents in real-time
Skills-based routing for flexibility
Personalised greetings, prompts and messages
Automatic, compliant call recording
In-built disaster recovery
Full reporting to monitor KPIs
Key features
Manage calls and agents in real-time
Skills-based routing for flexibility
Personalised greetings, prompts and messages
Automatic, compliant call recording
In-built disaster recovery
Full reporting to monitor KPIs
Not sure what you need?
Don’t worry, our team can help.
Call us on 0808 250 2432 or start a live chat.
Request a callback 
Benefits
Scalable configuration with no restrictions
Remove upfront capital investment and upgrade costs
Free up your premises and eliminate power issues
Access securely from any location
Scale up quickly to meet demand anytime
Reduce investment in costly call centre technology
Complete control
Proactively manage your hosted contact centre’s scalability
A hosted contact centre swaps fixed costs for flexibility. Don’t go for a one-size-fits-all solution. Build a plan that’s right for your business – choose how calls are routed and pick the right mix of agent skill levels and overflow work-pools.
Complete control
Proactively manage your hosted contact centre’s scalability
A hosted contact centre swaps fixed costs for flexibility. Don’t go for a one-size-fits-all solution. Build a plan that’s right for your business – choose how calls are routed and pick the right mix of agent skill levels and overflow work-pools.
Always online, whatever happens
Get your disaster recovery plans in place
Hosted contact centres free up capex and opex while ensuring business continuity from any location. No more worrying about maintaining on-premise equipment – just peace of mind knowing agents are always on hand for your customers, from a fully integrated virtual contact centre.
Always online, whatever happens
Get your disaster recovery plans in place
Hosted contact centres free up capex and opex while ensuring business continuity from any location. No more worrying about maintaining on-premise equipment – just peace of mind knowing agents are always on hand for your customers, from a fully integrated virtual contact centre.
Optimise your contact centre
Unlock the insights that drive better customer experiences
Quick health check or deep dive? It’s your call. With near real-time reporting, you can monitor call volumes, queue stats, call abandonment and first-time resolution rates as well as agent and agent group performance.
Optimise your contact centre
Unlock the insights that drive better customer experiences
Quick health check or deep dive? It’s your call. With near real-time reporting, you can monitor call volumes, queue stats, call abandonment and first-time resolution rates as well as agent and agent group performance.
Why choose TalkTalk Business
For over 25 years, we’ve supported UK businesses of every shape and size, delivering fantastic connectivity, affordable prices and brilliant service.
We’re proud of our heritage, but we’re always looking forward to what’s next, with a fibre first, future-ready mindset.
More than 1 in 10 UK businesses use our ultra-reliable network, and with our broad range of cutting-edge solutions, we’ve got everything any business could need to reach its full potential.
Why choose TalkTalk Business
For over 25 years, we’ve supported UK businesses of every shape and size, delivering fantastic connectivity, affordable prices and brilliant service.
We’re proud of our heritage, but we’re always looking forward to what’s next, with a fibre first, future-ready mindset.
More than 1 in 10 UK businesses use our ultra-reliable network, and with our broad range of cutting-edge solutions, we’ve got everything any business could need to reach its full potential.
READ, WATCH & EXPLORE OUR LATEST INSIGHTS
Chat to an expert today
The challenges you face and the opportunities you're chasing are unique to your business.
The need for simple access to reliable connectivity is universal. If you're ready to connect, we're here to help.
Chat to an expert today
The challenges you face and the opportunities you're chasing are unique to your business.
The need for simple access to reliable connectivity is universal. If you're ready to connect, we're here to help.
